FAQ
Do you ship internationally? How long does delivery take?
Yes, we offer door-to-door shipping to over 100 countries/regions worldwide. Delivery time varies by destination: 7-15 business days for North America/Europe, 10-20 business days for Oceania/Asia, and 15-30 business days for other regions.
Who is responsible for customs duties and taxes?
The recipient is responsible for any customs duties, taxes or fees imposed by the destination country. These charges are not included in the product price or shipping fee. Please check local customs regulations before ordering.
Do you offer gift customization services?
Yes! For gift set orders, we provide free personalized greeting card service. You can leave your custom message in the "Order Notes" section when checking out. We also offer gift wrapping service for an additional fee.
How can I contact customer service?
You can reach us via: ① Email: [email protected] (response within 12 business hours); ② Online Chat